الشروط والأحكام

1. By using our products in the store, you acknowledge that you have read and agree to these terms. 2. "The Provider": Binaa Group Company, "The Customer": the user who requests and purchases through the store. 3. Our services include coaching/mentoring metrics and sessions, and are conducted online or in person as specified in the service description. 4. After your request for the service and payment, the booking or scheduling is activated. The contract is considered binding upon confirmation of the order from our side. 5. The service is performed on the scheduled date or within the specified timeframe in its description. If delayed for more than 14 days without justification or notification, the customer has the right to terminate the contract and recover the paid amount. 6. The customer does not have the right to use the content, metrics, or sessions for any commercial purpose or resale without written permission from the provider. 7. The provider has the right to modify these terms at any time, with notice or by posting the modification on the website. Continuing to use means your acceptance. 8. These terms are subject to the laws of the Kingdom of Saudi Arabia, and any dispute will be referred to the competent judicial authorities in the Kingdom. Return / Cancellation Policy for Services The customer has the right to request cancellation of the service or a refund of the paid amount (within 7 days) from the date of the order in the store, provided that the session or service has not yet begun. After the session has started or the service has been provided (even partially), the customer cannot request a refund except in cases of error or negligence on the part of the provider. In case of cancellation by the customer before the start of the service, administrative fees or part of the amount may be deducted as previously determined and described with the service. If the customer does not meet the required conditions (such as not attending at the scheduled time or not providing the required information), the provider reserves the right to postpone or reschedule the service or deduct part of the amount. Support service or changing the session date is available upon coordination, but the provider must be notified at least 24 hours in advance. Delay or absence without notice may be considered customer cancellation, and the amount will not be refundable then. Contact via customer service number: +966554434266